Electronic wallet
OsmoPayTM
The payment wristband
So as to improve the experience of holidaymakers and enable them to make their purchases more simply, Osmozis offers the OsmoPay™ solution, an electronic payment solution with a wristband(using an RFID or QR Code) enabling all payments to be made easier, and reduce waiting times (for the bar, catering outlets, the grocery, bakery, an activity or the water park…).
OsmoPay™ also enables the reduction of cash circulation within your establishment and thus avoids both internal and external thefts.
OsmoPay™, the delight of making your purchases in a fun way
OsmoPay™ has become the attractive means of payment for your holidaymakers, during their stay on your site. A simple wristaband (RFID or QR Code) supplied upon their arrival at the campsite, they can pay for all purchases at all points of sale on your site (the restaurant, snack bar, grocery…).
Using OsmoPay™ simplifies the management of receipts and facilitates payment:
- Less waiting time = greater guest satisfaction
- Less money to control = less errors
Useful and practical for families, each wristband can be charged with the desired amount, with the possibility of putting a cap on children’s expenditure.
Recharging is perfectly simple both at reception and the points of sale equipped for OsmoPay™.
A contactless payment service which is free of commission on the transactions
OsmoPay™ is a service which optimises the organisation and management of contactless payments at the points of sale on your site. The simplicity and the ease of use of the wristband increases holidaymaker purchases (on average 20% more sales).
Thanks to OsmoPay™ you are able in a few clicks, to track guest consumption, access statistics for use and analyse guest behaviour. You will thus act efficiently when operating your points of sale.
An innovative & and autonomous service with a simplified use
OsmoPay™ is independent of your PMS and any Wi-Fi network.
With OsmoPay™ installed at reception you are able to:
- simply create and configure guest accounts,
- recharge supports (RFID or QR Code wristband),
- block supports (in case of loss or theft),
- edit all transactions,
- consult the balance of a given support,
- reimburse the balance remaining upon a guest’s departure,
- track contactless payments at points of sale, and
- connect points of sale by means of management (via Osmo-TPE).
With Osmo-TPE at all points of sale, you are able to:
- manage payments by scanning the guest support,
- reimburse guests,
- print the payment slip, including the support balance,
- consult daily transactions,
- produce an end-of-day receipts statement,
- consult payment statistics by date and hour, and
- Osmo-TPE is supplied with a 3G/4G subscription to secure and increase reliability of transactions with OsmoPay™.
OsmoPay™ and OsmoKey™ coexist on the same RIFD wristband to simplify the holidaymakers’ stays!
Electronic wallet | Needs
Take advantage of
contactless payment
Cashless | FAQ
Your asks to Osmozis
The wristbands/payment cards are first created and credited when the customer arrives at the reception desk, using the NFC encoder. Various payment methods are available for this purpose, at the customer’s convenience: payment by bank card, cash or holiday vouchers.
Holidaymakers can then re-credit their wristbands to continue paying for their purchases throughout their stay. There are several payment methods: either directly online via their web customer area or from the OsmoPay mobile application, or at the reception desk of the establishment, or at a point of sale. Holidaymakers can top up the amount of their choice and have the option of setting a limit, which is particularly useful for families with children.
Thanks to this innovative payment solution, which acts like an electronic wallet, your holidaymakers can make payments simply and securely: they don’t need to carry their bank cards or cash around with them, and are protected from the risk of their credit card or cash being lost or stolen.
Once credited, the wristband simply needs to be held up to a payment terminal to pay for purchases. What’s more, this electronic wallet speeds up each payment, considerably reducing waiting time and improving the entire customer experience.
OsmoPay is independent of your PMS and does not require any interaction with it. However, a module for automatically importing the day’s arrivals is available for all PMSs, to make it easier to create the customer file.
Installing OsmoPay at the reception desk of your hotel, holiday home or campsite gives you access to an interface from which you can check and refund customer balances, supervise contactless payments using the wristband and edit transactions.
Yes, the OsmoPay electronic wallet lets you know at which point of sale the expenses were made.
From your OsmoPay software, you can also issue payment slips, track receipts, sales, balances, refunds and statistics in real time, and analyse your customers’ behaviour.
This digital payment method can therefore be used to enhance the customer experience and, ultimately, help increase the profitability of your hotel, holiday home or campsite.
What’s more, the simplicity and ease of use of the wristband can increase consumption by around 20%.
No, Osmozis does not charge any commission on transactions carried out via the electronic wallet: only online top-ups via our partner may be subject to commission.
Moreover, Osmozis offers you customised support to ensure the smooth operation and promotion of these payment services to all stakeholders (your employees, merchants, customers, etc.).
In particular, we provide you with editable documents (instructions for use, videos, etc.), specifically adapted to your business sector.
You are free to adopt the refund policy you want.
For example, the refund can be made online, through the OsmoPay Receipt application: the balance is then paid to the customer by bank transfer using their bank details (IBAN to be precise). (However, this refund method is only available to users with a bank account in the SEPA zone).
Your customers can also request a cash refund, at the site’s points of sale or at the establishment’s reception desk.
